Cogsmith

— Legal —

Privacy Policy

Last updated: June 2025

This policy explains how Cogsmith ("we", "us", "our") collects, uses and looks after personal information you share with us when using our website or our watch repair services at 210 Thanon Phuket, Talat Yai, Phuket 83000, Thailand.

We keep this document as plain as possible. If you have questions, you are welcome to contact us directly at the details below.

1. Information we collect

We may collect personal information in the following circumstances:

  • When you use our website contact form — your name, email address, phone number and the message you send.
  • When you visit or call the workshop — your name, contact details and information about the watch you are bringing in.
  • Automatically when you browse our website — pages visited, browser type, approximate location and referring pages, collected via standard web analytics tools.

We do not collect payment card information directly. Any payment handled in person is processed at the point of collection and no card data is stored by us.

2. How we use your information

We use the information we collect for the following purposes:

  • To respond to enquiries and service requests you send us.
  • To arrange and manage your watch servicing appointment.
  • To communicate updates about the status of a service in progress.
  • To understand how people use our website so we can improve it.
  • To comply with applicable legal obligations.

We do not use your personal information for unsolicited marketing. We do not sell or rent your information to third parties.

3. Legal basis for processing

Where applicable under Thailand's Personal Data Protection Act B.E. 2562 (PDPA) and other applicable data protection frameworks, we process personal information on the following bases:

  • Contractual necessity — to carry out the watch repair service you have requested.
  • Legitimate interests — to respond to enquiries and operate the workshop in a normal and practical way.
  • Consent — where you have provided explicit consent, such as by agreeing to our cookie use via the cookie banner on our website.
  • Legal obligation — where we are required to process data to comply with applicable law.

4. Cookies and website tracking

Our website uses cookies and similar technologies. Some are necessary for the site to function; others help us understand how visitors use the site. You can manage your cookie preferences through the cookie notice that appears when you first visit our website, or through your browser settings at any time.

For a full explanation of the cookies we use, please read our Cookie Policy.

5. Sharing your information

We do not share your personal information with third parties except in the following limited circumstances:

  • Service providers who assist us in operating our website, such as hosting or analytics services. These providers are bound by appropriate data processing agreements.
  • Where required to do so by law, regulation or legal process.
  • Where necessary to protect the rights, property or safety of Cogsmith, our clients or others.

6. Data retention

We keep personal information only for as long as it is needed for the purpose for which it was collected, or as required by law. Service records related to watch repair work are typically retained for five years to assist with future service history enquiries. Contact form submissions are retained for a shorter period unless they lead to an ongoing service relationship.

7. Your rights

Subject to applicable law, you may have the right to:

  • Access a copy of the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information, where no overriding legal basis exists for us to retain it.
  • Object to or restrict certain types of processing.
  • Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details in section 9 below. We will respond within a reasonable period and in accordance with applicable law.

8. Security

We take reasonable technical and organisational steps to protect personal information against unauthorised access, loss or misuse. Our website is served over HTTPS. Access to client records within the workshop is restricted to staff who need it to carry out their work.

No method of transmission over the internet or electronic storage is entirely secure. If you have concerns about the security of information you have shared with us, please contact us directly.

9. Contact us

If you have questions, concerns or requests relating to this policy or to the personal information we hold about you, please reach us by any of the following means:

10. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or applicable law. The current version will always be available on this page, with the date of the most recent revision noted at the top. We encourage you to check back periodically.